“The problem arises when we design a solution for our specific user, but fail to design the path leading to that solution for them.”
We're Trying Hard to Design the Right Solution, But Did We Design the Right Path?
Onboarding & user understanding · 5 min read
A UX teardown of a mental health app's 37-step onboarding — why a brilliant, clinically-backed solution can still lose its users before they ever reach it, and how deferring friction redesigns the path to value.